Elliot Burrows
Welcome to my site! I am a results-driven professional, dedicated to providing quality service and passionate about helping others. My goal is to use my academic publishing and organizational skills to help strengthen relationships and bring value-add to a new team.
Hello! I'm Elliot.
I am a Minnesota transplant originally from Pennsylvania. I studied English at Middle Tennessee State University and started my career in Boston. Having lived in multiple cities and traveled extensively, I am comfortable with transition and ambiguity. I enjoy challenging myself, learning new systems, and helping teams grow.
SKILLS
Quick Study
Detailed
Goal Driven
Empathetic
Client Service
Team Player
CLIFTONSTRENGTHS TOP 6 STRENGTHS
®
The CliftonStrengths Test is an extensive aptitude exam that helps identify a person's unique talents. Each strength is given a title, as you'll see in my results below.
1. Maximizer
I focus on strengths as a way to stimulate personal and group excellence. I seek to transform something strong into something superb.
2. Context
I seek to understand how yesterday’s successes and failures influence today’s decisions. I am passionate about empowering teams to make more informed choices.
3. Learner
I have a great desire to learn and want to continuously improve. Eagerly, I uncover facts. Sorting through lots of information is something I enjoy.
4. Input
I love thinking strategically. I enjoy accumulating knowledge, information, ideas, and artifacts. I have a positive and easygoing approach to life.
5. Relator
I enjoy close relationships with others. I find deep satisfaction in working hard with friends to achieve a goal.
6. Intellection
I am introspective and appreciate intellectual
discussions. I love to think, muse, and reflect. I am methodical, detail-oriented, and thoughtful before I make decisions.
PROFESSIONAL EXPERTISE
Permissions Requests
Client Communication
Data Analysis
Publishing Sales
Customer Relationship Management
CRM Software Management
EXPERIENCE
West Academic Publishing
Jan 2020 - Present
Inside Account Manager (May 2024 - Present)
In May, I was promoted to my current role where I manage over 150 government and international accounts. These accounts include high-profile clients like the U.S. Securities and the Supreme Court Library. This client-centered role allows me to work across departments to resolve customer issues, analyze client data, and identify growth opportunities to drive revenue.
Government/International Sales Coordinator (May 2022 - May 2024)
After being promoted from Sales Assistant, I received the opportunity to collaborate with key company stakeholders to manage government and international sales. I oversaw communications from various sales and support channels, resolved inquiries and complaints, and nurtured pivotal client relationships.
Sales Assistant (Jan 2020 - May 2022)
In this role, I managed four sales inboxes, addressed concerns from over 100 law professors and authors, and maintained strong relationships through effective communication. I also supported account managers, led NetSuite and customer platforms, and collaborated on marketing and editorial initiatives.
Brill Academic Publishers
Dec 2016 - Oct 2019
Sales Support/Conference Coordinator
During my time with Brill Academic Publishers, I managed three sales and support inboxes, resolving over 2,000 queries in Salesforce. I supported sales managers with technical assistance, collaborated with technical teams, organized 18 industry conferences, processed invoices across the Americas, and authored marketing campaigns for new products and events.
EDUCATION
Middle Tennessee State University
2010-2014
Bachelor of Arts in English
Minor in Media, History & Culture